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Stop Looking for Referrals with Donnie Boivin
Interview, Business Kelly Smith Interview, Business Kelly Smith

Stop Looking for Referrals with Donnie Boivin

It probably seems counterintuitive. But my guest Donnie Boivin explains in this interview that looking for referrals leads to a one-time transaction. The solution? Look for introductions. Donnie and I discuss how looking for introductions helps you build better relationships which can lead to, yes, more referrals. But it’s the relationship that comes first. And that doesn’t happen by going straight for the referral.

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How to Create a Best-in-Class Customer-Service Experience with Alicia Butler Pierre
Business, Interview Kelly Smith Business, Interview Kelly Smith

How to Create a Best-in-Class Customer-Service Experience with Alicia Butler Pierre

Do you have a system in place to care for your customers or clients—starting from the moment they contact you about working with you? It’s so important that you customers know that you care about them so that they remain customers and refer other customers to you. Let’s learn some strategies! Today I’m interviewing Founder & CEO of Equilibria, Inc., Alicia Butler Pierre on creating a best-in-class customer service experience.

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Tools of the Trade: What Keeps My Business Running
Business Kelly Smith Business Kelly Smith

Tools of the Trade: What Keeps My Business Running

Today I’m sharing my absolute favorite pieces of software that are essential to running my business. I discuss my recommendations for back office, website, digital course platform, email service provider, podcast hosting provider, video and audio editing, and visual design.

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How to Narrow Your Focus as a Multi-Passionate Entrepreneur
Business Kelly Smith Business Kelly Smith

How to Narrow Your Focus as a Multi-Passionate Entrepreneur

If you’re a multi-passionate entrepreneur, you probably have a hard time picking one thing to focus on in your business. In fact, it’s impossible to pick just one thing. But, when you bring in too many of your passions, it can confuse your ideal client. It can make you feel scattered. And it can cause you to burn out.

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Launching When You Don’t Feel Ready
Business Kelly Smith Business Kelly Smith

Launching When You Don’t Feel Ready

If you’re a new entrepreneur, you may delay launching a program because you don’t feel “ready.” Even if you’re an established entrepreneur, launching a new program can feel daunting. In this episode, I share both practical and mindset tips to help you launch even if you don’t feel “ready”—because it’s almost always the right time to launch!

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Elated Spaces with Marcie and Allison
Business Kelly Smith Business Kelly Smith

Elated Spaces with Marcie and Allison

I am so thrilled to spotlight my dear friend Marcie and her friend and business partner Allison—owners of Elated Spaces, a home-staging and redesigning company based in Connecticut (working virtually, too!). They share their challenges and tips as entrepreneurs, as well as awesome, easy design tips to make any room totally swoon-worthy!

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Developing a Strategy for Your Freelance Business
Business Kelly Smith Business Kelly Smith

Developing a Strategy for Your Freelance Business

Whether you’re starting your freelancing business as a full-time job or on the side while continuing to work in a current job, you need a business strategy. Having a business strategy shows that you take your business seriously and that you’re really focused on making it a success.

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