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Understanding Changes in Consumer Behavior with Michael Solomon
Interview, Marketing Kelly Smith Interview, Marketing Kelly Smith

Understanding Changes in Consumer Behavior with Michael Solomon

When it comes to marketing your product or service, it’s essential to understand the behavior of your ideal customer or client. And that’s getting harder to do, according to professor of marketing and industry consultant Michael Solomon. Author of the book The New Chameleons: How to Connect with Consumers Who Defy Categorization, Michael discusses how it’s harder to guess at our customers’ and clients’ behavior today because they’ve become so difficult to categorize in a neat little box.

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Stop Looking for Referrals with Donnie Boivin
Interview, Business Kelly Smith Interview, Business Kelly Smith

Stop Looking for Referrals with Donnie Boivin

It probably seems counterintuitive. But my guest Donnie Boivin explains in this interview that looking for referrals leads to a one-time transaction. The solution? Look for introductions. Donnie and I discuss how looking for introductions helps you build better relationships which can lead to, yes, more referrals. But it’s the relationship that comes first. And that doesn’t happen by going straight for the referral.

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LinkedIn Networking and Marketing Strategies with Scott Aaron
Marketing, Interview Kelly Smith Marketing, Interview Kelly Smith

LinkedIn Networking and Marketing Strategies with Scott Aaron

Are you still trying to figure out the best way to use LinkedIn? LinkedIn is designed for you to succeed. You just need a strategy to get there. Scott Aaron, author of The LinkedIn Book for Sales and Marketing and the host of the Networking and Marketing Made Simple podcast, is sharing his best tips to help you get more referrals and make more sales by using LinkedIn.

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Embracing Your Inner CEO with Stephanie Blake
Interview Kelly Smith Interview Kelly Smith

Embracing Your Inner CEO with Stephanie Blake

Are you struggling to scale your business to 6 figures? And are you trying to do it with kids in tow? Then I’ve got an awesome guest for you today! I’m interviewing Stephanie Blake on Embracing Your Inner CEO so you can build the confidence you need to build the business—and the life—of your dreams.

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How to Create a Best-in-Class Customer-Service Experience with Alicia Butler Pierre
Business, Interview Kelly Smith Business, Interview Kelly Smith

How to Create a Best-in-Class Customer-Service Experience with Alicia Butler Pierre

Do you have a system in place to care for your customers or clients—starting from the moment they contact you about working with you? It’s so important that you customers know that you care about them so that they remain customers and refer other customers to you. Let’s learn some strategies! Today I’m interviewing Founder & CEO of Equilibria, Inc., Alicia Butler Pierre on creating a best-in-class customer service experience.

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Tools of the Trade: What Keeps My Business Running
Business Kelly Smith Business Kelly Smith

Tools of the Trade: What Keeps My Business Running

Today I’m sharing my absolute favorite pieces of software that are essential to running my business. I discuss my recommendations for back office, website, digital course platform, email service provider, podcast hosting provider, video and audio editing, and visual design.

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